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2009-08-05

Some suggestions on "Japanese Techniques" for Starbucks

SEATTLE, Washington - Starbucks has started performing time-and-motion studies on its baristas in an attempt to increase efficiency and throughput. The WSJ article on this claims that this is an introduction of "'Lean' Japanese Techniques".

This is probably a good initiative, I'm just not sure how "Japanese" it is. The only evidence the WSJ gives of this is that a former Toyota executive is consulting their "lean team".

One of the tests the "lean team" performs on baristas is having them assemble a Mr. Potato Head doll. That certainly sounds Japanese.

But why not go all the way? There's plenty of other "Japanese Techniques" that Starbucks can try:


found @ Starbucks Gossip

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